New: two-way text chat — quiet operator ↔ employee guidance, on record
Who It's For · IT Support & MSPs

Remote support that's fast, hands-on, and fully on record

Support teams need to see the problem and fix it — not talk a user through twelve steps. DaitchLens streams the desktop, hands you the keyboard with consent, and logs every session so support itself is accountable.

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Click to open a live session

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Control grants logged in the audit trail

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Covert access — control is always disclosed

IT Support & MSPs — a team working with DaitchLens
Consent-first · IT Support & MSPs
See it in the console

What IT Support & MSPs see in the console

The whole fleet — every registered machine, grouped and mapped to a person.

VIRTUAL MACHINES
DaitchLens console — Virtual Machines

See, Then Fix

Stream the desktop and take control to resolve the issue directly.

Consent On Record

The user grants control explicitly, and it's logged for every session.

No Heavy Client

Support works from the browser; only the endpoint runs the agent.

Everything included

Low-latency live screen view
Consent-gated, revocable remote control
Two-way audio and chat while you work
Session recording for tricky tickets
Fleet view of every managed endpoint
Audit trail of who accessed what, and when
Also in the console

Live Monitoring, live in the console

View-only by default. Starting a session notifies the employee; audio and control need their consent.

LIVE MONITORING
DaitchLens console — Live Monitoring
Perspectives from the field

Why teams choose visibility their people can stand behind.

Our leads coach reps live instead of reading transcripts after the fact — and because reps opt in and can see when a session is active, nobody feels spied on.

Head of Support Operations

Remote-first BPO

Onboarding −40%
The audit trail settled a dispute in minutes. We could show exactly who viewed what, and when, with the employee's consent on record. No other tool gave us that.

IT Compliance Lead

Fintech

Disputes closed fast
We evaluated the usual stealth trackers and our people hated them. A disclosed, consent-gated tool was the only one our works council would actually sign off on.

People Operations

EU SaaS

Works-council approved
Support used to talk users through twelve steps. Now we see the screen and, with consent, take the keyboard — tickets close in one call, and every session is logged.

Service Desk Manager

Managed IT provider

First-call resolution up
Contractors are wary of monitoring, and rightly so. Showing them their own portal — exactly what's on, and the switch to withdraw — is what got them to sign.

Delivery Director

Outsourcing firm

Contractor buy-in
For regulated desks we needed a record that holds up and a boundary we can defend. No stealth capture, consent on file, and a tamper-evident trail did both.

Risk & Compliance

Financial services

Audit-ready oversight

Anonymized, role-based perspectives representative of consent-first deployments — not quotes attributed to named individuals.

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Ready to talk about it support & msps?

Book a live demo and see consent-first monitoring end to end.