New: two-way text chat — quiet operator ↔ employee guidance, on record
How It Works · Timeline & Audit

A clear history of every session — and of the people watching

Every live view, recording, control grant, and consent change lands on one timeline. The audit trail records who did what, so the power to monitor is itself accountable and reviewable.

0%

Sessions placed on the timeline

0

History per endpoint and per person

0

Silent edits — the trail is append-only

See it in the console

Timeline & Audit — in the DaitchLens console

Per-sample activity — the app, the window, the task, the time — categorized productive, neutral, or unproductive.

ACTIVITY LOGS
DaitchLens console — Activity Logs

One Timeline

Sessions, capabilities, and consent events in chronological order.

Operator Accountability

Every view, control grant, and recording is tied to an operator.

Exportable Evidence

Pull clean reports for audits, disputes, or works-council review.

Everything included

Chronological session and capability log
Consent grants and withdrawals as first-class events
Per-endpoint and per-person filtering
Operator action attribution
Append-only, tamper-evident records
Exportable reports for compliance
Also in the console

Analytics, live in the console

Productive, neutral, and unproductive time, and top applications, across the whole fleet.

ANALYTICS
DaitchLens console — Analytics
Perspectives from the field

Why teams choose visibility their people can stand behind.

Our leads coach reps live instead of reading transcripts after the fact — and because reps opt in and can see when a session is active, nobody feels spied on.

Head of Support Operations

Remote-first BPO

Onboarding −40%
The audit trail settled a dispute in minutes. We could show exactly who viewed what, and when, with the employee's consent on record. No other tool gave us that.

IT Compliance Lead

Fintech

Disputes closed fast
We evaluated the usual stealth trackers and our people hated them. A disclosed, consent-gated tool was the only one our works council would actually sign off on.

People Operations

EU SaaS

Works-council approved
Support used to talk users through twelve steps. Now we see the screen and, with consent, take the keyboard — tickets close in one call, and every session is logged.

Service Desk Manager

Managed IT provider

First-call resolution up
Contractors are wary of monitoring, and rightly so. Showing them their own portal — exactly what's on, and the switch to withdraw — is what got them to sign.

Delivery Director

Outsourcing firm

Contractor buy-in
For regulated desks we needed a record that holds up and a boundary we can defend. No stealth capture, consent on file, and a tamper-evident trail did both.

Risk & Compliance

Financial services

Audit-ready oversight

Anonymized, role-based perspectives representative of consent-first deployments — not quotes attributed to named individuals.

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