New: two-way text chat — quiet operator ↔ employee guidance, on record
How It Works · Deployment & the Agent

One lightweight agent, deployed once, updated by itself

The DaitchLens agent installs as a managed Windows service in the user's session, captures and streams locally, and enforces the consent gates at the edge. It updates through signed releases and is discoverable by design — never hidden.

0

Agent install per machine

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Client installs to view a session

0%

Agents disclosed — no covert mode

See it in the console

Deployment & the Agent — in the DaitchLens console

The whole fleet — every registered machine, grouped and mapped to a person.

VIRTUAL MACHINES
DaitchLens console — Virtual Machines

Managed Service

Installs once and runs reliably in the desktop session.

Signed Auto-Update

New capabilities and fixes ship through versioned, signed releases.

Edge Enforcement

The consent decision is honored on the device, not just in the cloud.

Everything included

Lightweight managed Windows service
Runs in the user's own desktop session
Local capture with hardware-accelerated encode
Signed, versioned auto-update
Gate enforcement at the endpoint
Discoverable and disclosed by design
Also in the console

Dashboard, live in the console

Every endpoint, its online status, and what needs attention — at a glance.

DASHBOARD
DaitchLens console — Dashboard
Perspectives from the field

Why teams choose visibility their people can stand behind.

Our leads coach reps live instead of reading transcripts after the fact — and because reps opt in and can see when a session is active, nobody feels spied on.

Head of Support Operations

Remote-first BPO

Onboarding −40%
The audit trail settled a dispute in minutes. We could show exactly who viewed what, and when, with the employee's consent on record. No other tool gave us that.

IT Compliance Lead

Fintech

Disputes closed fast
We evaluated the usual stealth trackers and our people hated them. A disclosed, consent-gated tool was the only one our works council would actually sign off on.

People Operations

EU SaaS

Works-council approved
Support used to talk users through twelve steps. Now we see the screen and, with consent, take the keyboard — tickets close in one call, and every session is logged.

Service Desk Manager

Managed IT provider

First-call resolution up
Contractors are wary of monitoring, and rightly so. Showing them their own portal — exactly what's on, and the switch to withdraw — is what got them to sign.

Delivery Director

Outsourcing firm

Contractor buy-in
For regulated desks we needed a record that holds up and a boundary we can defend. No stealth capture, consent on file, and a tamper-evident trail did both.

Risk & Compliance

Financial services

Audit-ready oversight

Anonymized, role-based perspectives representative of consent-first deployments — not quotes attributed to named individuals.

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