How contact centers run it day to day
View-only by default. Starting a session notifies the employee; audio and control need their consent.
Contact centers run on quality and ramp speed, but the usual tools reach for covert screen capture and keystroke logging. Agents feel watched, morale sinks, and attrition — already brutal in this industry — gets worse.
DaitchLens gives team leads the same real-time visibility without the secrecy: watch a live session, jump in with audio or chat to coach, and keep owner-gated recordings for QA — with agents opted in and able to see when a session is active.
What changes with DaitchLens
Faster new-agent ramp
Defensible QA evidence
Coaching without the resentment
Rolling out DaitchLens for contact centers
Deploy to the floor
The agent rolls out to every workstation and maps to each employee.
Set QA policy
Owners enable recording and live view; agents consent from their portal.
Coach live
Leads watch, guide with audio or chat, and keep recordings for calibration.
Analytics, live in the console
Productive, neutral, and unproductive time, and top applications, across the whole fleet.
