New: two-way text chat — quiet operator ↔ employee guidance, on record
How It Works · Security & Data

Your monitoring data, handled like the sensitive record it is

Streams are encrypted end to end, recordings and screenshots are access-controlled, and every operator action is written to a tamper-evident audit trail. Self-hosting keeps the data entirely inside your perimeter.

0%

Operator actions written to the audit trail

AES-0

At-rest encryption for stored evidence

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Console for access, roles, and retention

See it in the console

Security & Data — in the DaitchLens console

Which controls are enforced, partial, or excluded by design — and any machines under a lockout notice.

SECURITY CENTER
DaitchLens console — Security Center

Encrypted In Transit

Live streams and control channels ride over end-to-end TLS.

Access-Controlled Evidence

Recordings and screenshots are scoped to the roles that need them.

Self-Host Option

Run the full stack inside your own perimeter on Enterprise.

Everything included

End-to-end TLS for streams and control channels
Role-based access to recordings and screenshots
Tamper-evident, append-only audit trail
Configurable data-retention windows
SSO / SAML on Enterprise
Self-hosted or private-cloud deployment
Also in the console

Activity Logs, live in the console

Per-sample activity — the app, the window, the task, the time — categorized productive, neutral, or unproductive.

ACTIVITY LOGS
DaitchLens console — Activity Logs
Perspectives from the field

Why teams choose visibility their people can stand behind.

Our leads coach reps live instead of reading transcripts after the fact — and because reps opt in and can see when a session is active, nobody feels spied on.

Head of Support Operations

Remote-first BPO

Onboarding −40%
The audit trail settled a dispute in minutes. We could show exactly who viewed what, and when, with the employee's consent on record. No other tool gave us that.

IT Compliance Lead

Fintech

Disputes closed fast
We evaluated the usual stealth trackers and our people hated them. A disclosed, consent-gated tool was the only one our works council would actually sign off on.

People Operations

EU SaaS

Works-council approved
Support used to talk users through twelve steps. Now we see the screen and, with consent, take the keyboard — tickets close in one call, and every session is logged.

Service Desk Manager

Managed IT provider

First-call resolution up
Contractors are wary of monitoring, and rightly so. Showing them their own portal — exactly what's on, and the switch to withdraw — is what got them to sign.

Delivery Director

Outsourcing firm

Contractor buy-in
For regulated desks we needed a record that holds up and a boundary we can defend. No stealth capture, consent on file, and a tamper-evident trail did both.

Risk & Compliance

Financial services

Audit-ready oversight

Anonymized, role-based perspectives representative of consent-first deployments — not quotes attributed to named individuals.

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