New: two-way text chat — quiet operator ↔ employee guidance, on record
How It Works · Fleet & Access

Run the whole estate — machines, people, and policies — from one console

Group endpoints, map them to employees, set who can see and do what, and watch live presence across the fleet. As you scale past a handful of machines, the console keeps the whole picture legible.

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Console for the whole estate

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Machines mapped to a responsible person

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Live presence across the fleet

See it in the console

Fleet & Access — in the DaitchLens console

The whole fleet — every registered machine, grouped and mapped to a person.

VIRTUAL MACHINES
DaitchLens console — Virtual Machines

Endpoints & People

Register machines, group them, and map each to its employee.

Roles & Access

Decide which operators can view, record, or control — and where.

Live Presence

See which agents are connected and idle right now.

Everything included

Endpoint and VM registration and grouping
Machine-to-employee mapping
Role-based operator permissions
Per-VM and per-employee policy overrides
Live agent presence and status
One console for sessions, recordings, and policies
Also in the console

Activity Logs, live in the console

Per-sample activity — the app, the window, the task, the time — categorized productive, neutral, or unproductive.

ACTIVITY LOGS
DaitchLens console — Activity Logs
Perspectives from the field

Why teams choose visibility their people can stand behind.

Our leads coach reps live instead of reading transcripts after the fact — and because reps opt in and can see when a session is active, nobody feels spied on.

Head of Support Operations

Remote-first BPO

Onboarding −40%
The audit trail settled a dispute in minutes. We could show exactly who viewed what, and when, with the employee's consent on record. No other tool gave us that.

IT Compliance Lead

Fintech

Disputes closed fast
We evaluated the usual stealth trackers and our people hated them. A disclosed, consent-gated tool was the only one our works council would actually sign off on.

People Operations

EU SaaS

Works-council approved
Support used to talk users through twelve steps. Now we see the screen and, with consent, take the keyboard — tickets close in one call, and every session is logged.

Service Desk Manager

Managed IT provider

First-call resolution up
Contractors are wary of monitoring, and rightly so. Showing them their own portal — exactly what's on, and the switch to withdraw — is what got them to sign.

Delivery Director

Outsourcing firm

Contractor buy-in
For regulated desks we needed a record that holds up and a boundary we can defend. No stealth capture, consent on file, and a tamper-evident trail did both.

Risk & Compliance

Financial services

Audit-ready oversight

Anonymized, role-based perspectives representative of consent-first deployments — not quotes attributed to named individuals.

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