New: two-way text chat — quiet operator ↔ employee guidance, on record
Who It's For · Compliance & Risk Teams

Oversight you can defend — to auditors and to your own staff

Regulated work needs a record, and it needs that record to be trustworthy. DaitchLens pairs owner-gated recording with a tamper-evident audit trail and documented employee consent, so oversight holds up on both sides.

0%

Operator actions in the audit trail

0

Stealth or hidden capture

0

Exportable evidence pack per case

Compliance & Risk Teams — a team working with DaitchLens
Consent-first · Compliance & Risk Teams
See it in the console

What Compliance & Risk Teams see in the console

Which controls are enforced, partial, or excluded by design — and any machines under a lockout notice.

SECURITY CENTER
DaitchLens console — Security Center

Defensible Records

Time-stamped recordings and screenshots, access-controlled by role.

Consent On File

Employee consent is captured and logged, not assumed.

Watch The Watchers

A tamper-evident trail records every operator action.

Everything included

Owner-gated session recording
Scheduled and on-demand screenshots
Tamper-evident, append-only audit trail
Documented, revocable employee consent
Role-based access to sensitive evidence
Configurable retention for regulatory windows
Also in the console

Activity Logs, live in the console

Per-sample activity — the app, the window, the task, the time — categorized productive, neutral, or unproductive.

ACTIVITY LOGS
DaitchLens console — Activity Logs
Perspectives from the field

Why teams choose visibility their people can stand behind.

Our leads coach reps live instead of reading transcripts after the fact — and because reps opt in and can see when a session is active, nobody feels spied on.

Head of Support Operations

Remote-first BPO

Onboarding −40%
The audit trail settled a dispute in minutes. We could show exactly who viewed what, and when, with the employee's consent on record. No other tool gave us that.

IT Compliance Lead

Fintech

Disputes closed fast
We evaluated the usual stealth trackers and our people hated them. A disclosed, consent-gated tool was the only one our works council would actually sign off on.

People Operations

EU SaaS

Works-council approved
Support used to talk users through twelve steps. Now we see the screen and, with consent, take the keyboard — tickets close in one call, and every session is logged.

Service Desk Manager

Managed IT provider

First-call resolution up
Contractors are wary of monitoring, and rightly so. Showing them their own portal — exactly what's on, and the switch to withdraw — is what got them to sign.

Delivery Director

Outsourcing firm

Contractor buy-in
For regulated desks we needed a record that holds up and a boundary we can defend. No stealth capture, consent on file, and a tamper-evident trail did both.

Risk & Compliance

Financial services

Audit-ready oversight

Anonymized, role-based perspectives representative of consent-first deployments — not quotes attributed to named individuals.

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