Business Outcomes
Guidance without interruptingOn-record by defaultOwner-gated, off until enabled
See it in the console
Two-Way Chat — in the DaitchLens console
View-only by default. Starting a session notifies the employee; audio and control need their consent.
app.daitchlens.com
What's Included
Everything this service covers
In-Session Messaging
Chat lives beside the live view — no context-switching to another app.
Owner-Gated
Disabled until an owner turns it on for a VM or an employee.
Kept On Record
Messages are retained with the session for later review.
Also in the console
Activity Logs, live in the console
Per-sample activity — the app, the window, the task, the time — categorized productive, neutral, or unproductive.
app.daitchlens.com
Perspectives from the field
Why teams choose visibility their people can stand behind.
“Our leads coach reps live instead of reading transcripts after the fact — and because reps opt in and can see when a session is active, nobody feels spied on.”
Head of Support Operations
Remote-first BPO
“The audit trail settled a dispute in minutes. We could show exactly who viewed what, and when, with the employee's consent on record. No other tool gave us that.”
IT Compliance Lead
Fintech
“We evaluated the usual stealth trackers and our people hated them. A disclosed, consent-gated tool was the only one our works council would actually sign off on.”
People Operations
EU SaaS
“Support used to talk users through twelve steps. Now we see the screen and, with consent, take the keyboard — tickets close in one call, and every session is logged.”
Service Desk Manager
Managed IT provider
“Contractors are wary of monitoring, and rightly so. Showing them their own portal — exactly what's on, and the switch to withdraw — is what got them to sign.”
Delivery Director
Outsourcing firm
“For regulated desks we needed a record that holds up and a boundary we can defend. No stealth capture, consent on file, and a tamper-evident trail did both.”
Risk & Compliance
Financial services
Anonymized, role-based perspectives representative of consent-first deployments — not quotes attributed to named individuals.