New: two-way text chat — quiet operator ↔ employee guidance, on record
Capability

Screenshots

For a lighter-weight record than full video, DaitchLens captures screenshots on a schedule or on demand. They give managers a fast visual timeline of activity without the storage cost of continuous recording — owner-gated, like everything invasive.

Business Outcomes
A lightweight visual timelineLower storage than videoOwner-gated capture
See it in the console

Screenshots — in the DaitchLens console

Decide what's allowed — per organization, per machine, per person. Sensitive capabilities are flagged.

POLICIES
DaitchLens console — Policies
What's Included

Everything this service covers

Scheduled Capture

Set an interval and build a passive visual record over the day.

On-Demand Snap

Grab a single frame from the console when you need proof of a moment.

Per-Employee Gallery

Screenshots are organized by employee and time in the dashboard.

Also in the console

Security Center, live in the console

Which controls are enforced, partial, or excluded by design — and any machines under a lockout notice.

SECURITY CENTER
DaitchLens console — Security Center
Perspectives from the field

Why teams choose visibility their people can stand behind.

Our leads coach reps live instead of reading transcripts after the fact — and because reps opt in and can see when a session is active, nobody feels spied on.

Head of Support Operations

Remote-first BPO

Onboarding −40%
The audit trail settled a dispute in minutes. We could show exactly who viewed what, and when, with the employee's consent on record. No other tool gave us that.

IT Compliance Lead

Fintech

Disputes closed fast
We evaluated the usual stealth trackers and our people hated them. A disclosed, consent-gated tool was the only one our works council would actually sign off on.

People Operations

EU SaaS

Works-council approved
Support used to talk users through twelve steps. Now we see the screen and, with consent, take the keyboard — tickets close in one call, and every session is logged.

Service Desk Manager

Managed IT provider

First-call resolution up
Contractors are wary of monitoring, and rightly so. Showing them their own portal — exactly what's on, and the switch to withdraw — is what got them to sign.

Delivery Director

Outsourcing firm

Contractor buy-in
For regulated desks we needed a record that holds up and a boundary we can defend. No stealth capture, consent on file, and a tamper-evident trail did both.

Risk & Compliance

Financial services

Audit-ready oversight

Anonymized, role-based perspectives representative of consent-first deployments — not quotes attributed to named individuals.

Book a live demo

See Screenshots in a live demo

Book a walkthrough and see how it works — consent-gated, disclosed, and on record.