New: two-way text chat — quiet operator ↔ employee guidance, on record
Capability

Policy Controls

Owners set the rules from one Policies page: which capabilities exist at all, and for whom. Toggles cascade from the whole fleet down to a single VM or person, so a sensitive team can run tighter than the rest — and every toggle that's enforced actually does something.

Business Outcomes
Granular, cascading controlTighter rules where they matterNo dead toggles
See it in the console

Policy Controls — in the DaitchLens console

Decide what's allowed — per organization, per machine, per person. Sensitive capabilities are flagged.

POLICIES
DaitchLens console — Policies
What's Included

Everything this service covers

Per-VM & Per-Employee

Override the org default for a single machine or individual.

Capability Switches

Turn each capability on or off independently across the fleet.

Enforced, Not Cosmetic

Toggles map to real server-side gates, verified end to end.

Also in the console

Security Center, live in the console

Which controls are enforced, partial, or excluded by design — and any machines under a lockout notice.

SECURITY CENTER
DaitchLens console — Security Center
Perspectives from the field

Why teams choose visibility their people can stand behind.

Our leads coach reps live instead of reading transcripts after the fact — and because reps opt in and can see when a session is active, nobody feels spied on.

Head of Support Operations

Remote-first BPO

Onboarding −40%
The audit trail settled a dispute in minutes. We could show exactly who viewed what, and when, with the employee's consent on record. No other tool gave us that.

IT Compliance Lead

Fintech

Disputes closed fast
We evaluated the usual stealth trackers and our people hated them. A disclosed, consent-gated tool was the only one our works council would actually sign off on.

People Operations

EU SaaS

Works-council approved
Support used to talk users through twelve steps. Now we see the screen and, with consent, take the keyboard — tickets close in one call, and every session is logged.

Service Desk Manager

Managed IT provider

First-call resolution up
Contractors are wary of monitoring, and rightly so. Showing them their own portal — exactly what's on, and the switch to withdraw — is what got them to sign.

Delivery Director

Outsourcing firm

Contractor buy-in
For regulated desks we needed a record that holds up and a boundary we can defend. No stealth capture, consent on file, and a tamper-evident trail did both.

Risk & Compliance

Financial services

Audit-ready oversight

Anonymized, role-based perspectives representative of consent-first deployments — not quotes attributed to named individuals.

Book a live demo

See Policy Controls in a live demo

Book a walkthrough and see how it works — consent-gated, disclosed, and on record.