New: two-way text chat — quiet operator ↔ employee guidance, on record
Capability

Employee Portal

Transparency means employees get a seat too. They self-register, an owner approves, and from their own portal they set a password, see which capabilities are enabled on their machine, and manage consent. Monitoring nobody can see isn't monitoring — it's surveillance.

Business Outcomes
Employees see what's onSelf-service accountsConsent they control
See it in the console

Employee Portal — in the DaitchLens console

Everyone enrolled, their assigned machine and status, plus self-service portal-account approvals.

EMPLOYEES
DaitchLens console — Employees
What's Included

Everything this service covers

Self-Register → Approve

Employees request access; an owner approves before anything activates.

Own-Password & Reset

Employees set and reset their own credentials via secure email.

Capability Visibility

A plain-language view of exactly what is enabled on their device.

Also in the console

Activity Logs, live in the console

Per-sample activity — the app, the window, the task, the time — categorized productive, neutral, or unproductive.

ACTIVITY LOGS
DaitchLens console — Activity Logs
Perspectives from the field

Why teams choose visibility their people can stand behind.

Our leads coach reps live instead of reading transcripts after the fact — and because reps opt in and can see when a session is active, nobody feels spied on.

Head of Support Operations

Remote-first BPO

Onboarding −40%
The audit trail settled a dispute in minutes. We could show exactly who viewed what, and when, with the employee's consent on record. No other tool gave us that.

IT Compliance Lead

Fintech

Disputes closed fast
We evaluated the usual stealth trackers and our people hated them. A disclosed, consent-gated tool was the only one our works council would actually sign off on.

People Operations

EU SaaS

Works-council approved
Support used to talk users through twelve steps. Now we see the screen and, with consent, take the keyboard — tickets close in one call, and every session is logged.

Service Desk Manager

Managed IT provider

First-call resolution up
Contractors are wary of monitoring, and rightly so. Showing them their own portal — exactly what's on, and the switch to withdraw — is what got them to sign.

Delivery Director

Outsourcing firm

Contractor buy-in
For regulated desks we needed a record that holds up and a boundary we can defend. No stealth capture, consent on file, and a tamper-evident trail did both.

Risk & Compliance

Financial services

Audit-ready oversight

Anonymized, role-based perspectives representative of consent-first deployments — not quotes attributed to named individuals.

Book a live demo

See Employee Portal in a live demo

Book a walkthrough and see how it works — consent-gated, disclosed, and on record.